The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
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You must create a return of part(s) request from your customer account.
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Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
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The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
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Upon receipt of your request, your file will be processed by our services within 24 hours.
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Once your request is validated, you must return the products to us.
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It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
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The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
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We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
Smartphone Screen Repair Guide: Repair Now or Upgrade?
Smartphone Screen Repair Guide: Repair Now or Upgrade? ZY 16 High Refresh Screen Series for iPhone Unlocks a New Visual Experience
【ZY New Technology】 Smartphone Screen Repair Guide: Repair Now or Upgrade? ZY 16 High Refresh Screen Series for iPhone Unlocks a New Visual Experience
Like human eyes, even minor damage to your smartphone screen can degrade user experience. According to ZY's after-sales data, 78% of users faced doubled repair costs due to ignored screen issues. Coinciding with the launch of ZY 16 High Refresh Screen Series for iPhone, we present this "Screen Health Self-Check Guide" to help you pinpoint repair needs while introducing the groundbreaking 120Hz ProMotion adaptive refresh rate technology.
4 Key Symptoms for Self-Diagnosis
1⃣ Display Anomaly Alert
Symptoms: Color streaks, localized yellowing, flickering/jittering.
Self-Check: Switch to solid-color backgrounds (If you don't know, please come to ZY for help!)
ZY replacement screens: 16 series features next-gen Super Retina XDR displays with 30% higher contrast, exposing even subtle abnormalities.
2⃣ Touch Failure Warning
Test Method: Enable the built-in Touch Track Test (Settings > Accessibility > Touch).
Emergency Fix: Remove third-party screen and reinstall to ZY’s 120Hz High Refresh displays.
Technology Breakthrough: ZY 16 series with 120Hz High Refresh Rate, boosting swipe response by 40%.
3⃣ Physical Damage Assessment
Risk Levels:
★ Minor Scratches: change to ZY’s Diamond Nano Coating display for repair.
★ Spiderweb Cracks: Repair within 72 hours to prevent liquid crystal leakage.
★ Edge Cracks: Power off immediately to avoid internal component damage.
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