The breakage, or the dysfunctions due to a bad handling, a nonconforming use, oxidation, ... are not taken in charge by this guarantee.
If however you meet a dysfunction on one of our products we invite you to follow the procedure which follows:
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You must create a return of part(s) request from your customer account.
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Indicate the parts to be returned, the quantity as well as the reason (description of the problem), print the return form and attach it to the package so that we can process your request.
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The labels or stamps of guarantee present on our spare parts, must not be removed or damaged. If this is not the case, we will refuse to accept the warranty.
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Upon receipt of your request, your file will be processed by our services within 24 hours.
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Once your request is validated, you must return the products to us.
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It is your responsibility to protect the products with the greatest care and to choose a suitable carrier. The risk related to the transport of the after-sales service is at your charge.
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The parts not taken in charge are not sent back to the customer unless the latter expressly requests it, in which case the shipping costs will be at his expense.
spare parts must be in perfect condition and not show any scratches or traces of use (especially glue or adhesive). A spare part (generic or original) loses its manufacturer's warranty as soon as it is installed on the end customer's device.
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We inform you that Samsung, Huawei and Xiaomi Service Pack displays are not eligible for our warranty program. Thus, no exchange or refund will be made on these parts.
By purchasing, you agree to the warranty guidelines
ZY LCD Factory Introduction
ZY (HWY）,founded in 2007, the only one legal owner of both ZY and HWY two brands in the world, which is an innovative technology enterprise that provides a full range of R&D and production of mobile phone screens worldwide. ZY (HWY) has always adhered to the innovation drive and continued to increase investment in research and development，and has obtained a number of patent certifications. After 17 years of continuous innovation and development, ZY relies on its own advantages, such as the advanced FOG automatic production lines, TFT LCD assembly and OLED LCD assembly automatic laminating production lines, based on mobile phone LCD screen manufacturing and production resources as well, and finally integrates the advantages of the upstream and downstream industry chains, to launch new products that meet market demand, while reducing production costs and striving to provide customers with more competitive products.
- GinkoMall - Mobile Parts Sales
- +8619818122016 (Whatsapp)
- Lun-Sab 10.00 - 18.00
- Ginkomall@icloud.com
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© 2025 GINKOREPAIR. Trademarks belong to their respective owners. We assert no rights over third-party IP. Product compatibility is determined by engineering measurements.